FAQ / Contact
FAQs
Does it contain caffeine?
All Prism Teas are caffeine-free.
I'd like to try all the blends, so are there any products you would recommend?
We recommend the Prism Journey Box, which lets you enjoy all seven blends. It's perfect for trying out different herbal teas, as you can choose one to suit your mood or theme.
And for those who want to be able to choose their cup of coffee each day depending on their mood, we recommend keeping a set of 7 cans or 7 bags on hand.
I have allergies. Is it okay?
All ingredients are listed on the product page. Please refrain from using this product if you are allergic to Asteraceae. If you are allergic to any other herbs, please be sure to check the ingredients before using this product.
In addition, "No.3 Kira" contains "orange" as a "substance equivalent to a specific raw material." Please refrain from using this product if you are allergic to orange. In addition, this product does not contain any of the "7 specific raw materials." If you have any questions, please feel free to contact us.
If you are under the care of a doctor, please check with them.
Can I take this while pregnant or breastfeeding?
Regarding use during pregnancy and breastfeeding, there are individual differences depending on the time of year and physical condition. If you have any concerns, please consult your doctor before using this product.
Do your herbal teas contain any sweeteners or flavourings?
Prism Tea does not use any additives such as sweeteners, flavorings, or preservatives.
What is the appropriate amount for one cup (about 200cc)?
Use approximately 2 heaped teaspoons (approximately 2.5-3g) / 1 teaspoon.
How many minutes does it take to steam?
For the "No5 Neiro" blend, steep for about 3 minutes. For other blends, steep for about 5 minutes. Please note that if you steep for a long time, the tea may become bitter or astringent.
どの種類を選べばいいのかわかりません。
まずはこちらのページの"Prism map"をご覧ください。気になるキーワードや色、今の気分にぴったりの言葉から、直感で選んでいただくのもおすすめです。
また、チャクラの流れに沿って選ぶ方法もあります。チャクラは第1チャクラ(土台)から順に整えていくことで、心と体のバランスが土台から整うとされています。土台づくりから始めたい方には、第1チャクラから順番に飲んでいただくのもおすすめです。
もちろん、それぞれの味のお好みでお選びいただくのもアリです!
7種を飲み比べてみたい方は、7種のブレンドが入ったアソートボックスPrism Journey BOXでお試しくださいませ。
Can I have iced tea?
Yes, you can add ice and enjoy it as iced tea.
Great for hot weather or a change of pace. Adjust the strength to your liking.
How should I brew it?
Put the herbs in a pot, pour in boiling water (about 200ml), cover, and let steep for 3 to 5 minutes. You can also enjoy a second infusion. A detailed drinking guide is included with the product. Please also refer to this page for more information.
What is the expiration date?
Consume within 3 months. Store in a cool, dark place away from direct sunlight, high temperatures and humidity.
To enjoy the aroma and flavor to the fullest, we recommend that you drink the product as soon as it arrives.
How much is the shipping fee?
Free shipping for purchases of 10,000 yen or more (tax included). For details, please check the [Shipping Information] page (link).
How many days will it take to deliver after I place my order?
Orders are normally shipped within 3 to 7 business days (times may vary depending on peak seasons and weather).
Can I get gift wrapping?
For 1 can, 2 cans, and 7 cans sets, you can choose to have the product in a gift box. Optional message stickers and ribbons are also available free of charge.
*Please purchase paper bags (S and M sizes) separately for handing over.
Are there any products you would recommend as gifts?
The 1 can, 2 can and 7 can sets come in a gift box with a gold embossed logo.
Optionally, you can add a message sticker and ribbon.
納品書、領収書は発行されますか?
納品書・領収書は紙での発行は行っておりません。
ご注文完了後にお送りする【ご注文確認メール】にて、ご注文内容・金額をご確認いただけます。
領収書が必要な場合は、発行も可能ですので、ご希望の方はお問い合わせフォームより、ご注文番号と領収書が必要な旨をご連絡ください。
How should I store tea?
Store in a sealed container in a cool, dark place away from high temperatures, humidity, and direct sunlight. Our original cans come with an inner lid to preserve the aroma and freshness, and can be reused. To enjoy the flavor for a long time, we recommend consuming within 3 months.
Click here for more details .
缶の大きさについて教えてください。
こちらのページに詳細を載せております。
Is it available for sale in stores?
Currently, we mainly sell our products through our online shop. We also sell our products at some events and markets, so we will post the latest information on our official LINE and Instagram accounts .
Is it okay to drink herbal tea every day?
You can enjoy them according to your physical condition, but rather than drinking the same blend every day, we recommend rotating them according to a theme or your physical condition.
If you notice any changes or abnormalities in your physical condition, discontinue use immediately and consult a medical specialist if necessary.
Is there a teapot you would recommend?
We recommend a transparent teapot with an integrated tea strainer. You can enjoy watching the herbs spread, and they are also easy to wash. They are available for purchase in our online store. Here (product link)
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商品に関するご質問やご相談のほか、ギフト・結婚式の引き出物、サロン・レストラン向けのオーダーメイドハーブティー、イベントでのご提供・販売等に関するご依頼なども承っております。
どうぞお気軽に、こちらからお問い合わせください。
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